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To deliver the full range of customer services through technical excellence and outstanding customer focus.

THE POSITION

To deliver the full range of customer services through technical excellence and outstanding customer focus.

KEY ACCOUNTABILITIES

  • Provide front line technical support
  • Provide technical solutions maximising productivity
  • Always comply with all Health & Safety requirements
  • Carry out Electrical, Mechanical & Software maintenance repairs & fault diagnostics
  • Always strive to deliver 100% customer satisfaction
  • Promote and realise opportunities to strengthen aftersales partnerships
  • Effective customer focussed communication

KEY RESPONSIBILITIES

  • Provide full technical support in-house by responding to issues over the telephone, email or online maintaining a detailed report of the requests and processes.
  • Project a positive and professional manner and attitude at all times
  • Carry out maintenance processes on time with a “right first time” attitude from initial request to resolution.
  • Promote after sales services and identify areas of work using technical awareness and developed stakeholder relationships.
  • Provide written reports of all activities to your line manager
  • Adhere to all Health & Safety regulations at all times
  • Maintain 100% customer satisfaction through technical excellence, trust, respect and strong relationships
  • Work with all Mpac Lambert colleagues to ensure compliance with ISO14001, ISO9001 and OHSAS18001 and support a culture of Lean and Continuous Improvement by complying with appropriate Standard Operating Procedures.
  • Work with all Mpac Lambert colleagues to ensure that our internal customer ethos is delivered and maintained through everything we do including right first time, on time and in full.
  • Always demonstrate respect, integrity, trust and excellence in interactions with all colleagues, customers and suppliers in line with Mpac Lambert’s internal customer programme.

DESIRED SKILLS & EXPERIENCE

  • Experience of using PLC software will be valuable
  • A sound mechanical and electrical technical knowledge within an automation environment
  • HNC (Desirable) BTEC / ONC / City & Guilds or equivalent in all relevant engineering disciplines (ideal)
  • IOSH Qualification A sound working knowledge of PLC and electrical components and be able to fault find on different types of electrical circuits and software.

THE PERSON

  • Sound understanding of electrical & mechanical components inclusive of pneumatics, servo components / controls etc
  • Ability to interact effectively with people from different cultures and nationalities. Experience in Robotics and Vision systems will be valuable
  • Sound knowledge of Health & Safety at work act and PUWER regulations
  • A good communicator and relationship builder with the ability to communicate effectively at all levels.
  • Willingness to travel internationally at short notice
  • Excellent communication skills
  • Ability to read, interpret and understand technical schematic diagrams
  • Ability to manage own priorities and adhere to deadlines with right first time attitude.
  • Working knowledge of MS Office Applications including Excel, PowerPoint and Word
  • Recognised Apprenticeship trained in Mechanical / Electrical engineering disciplines
  • Ability to identify performance issues and provide a technical solution

If the above sounds like you and you would like further information or details of the full job description, please contact HR at Lambert.Careers@mpac-group.com.

If you wish to apply please forward a copy of your CV together with a covering letter to Lambert.Careers@mpac-group.com.

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