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Working within the Customer Service team the Service Spares Co-Ordinator will process orders received and complete required purchasing activities. They will co-ordinate these orders to ensure they are progressed through the systems and delivered in line with quoted lead times and budgets.

THE POSITION

Working within the Customer Service team the Service Spares Co-Ordinator will process orders received and complete required purchasing activities. They will co-ordinate these orders to ensure they are progressed through the systems and delivered in line with quoted lead times and budgets.

KEY ACCOUNTABILITIES

• Obtain cost and lead time of required purchased parts.
• Ensure that Customer Purchase Orders are proceed in a timely manner.
• Procure parts from the supply chain aligned to the Sales Order requirements.
• Ensure effective vendor performance to meet customer requirements.
• Effective communication of order status to Customers.
• Ensure customer follow ups are carried out after submission of quotations
• Ensure all orders are dispatched and closed out as soon as possible.
• Being flexible within the role to aid & support all staff during busy periods.
• Following & providing detail for all reporting mechanisms.

KEY RESPONSIBILITIES

• Review customer purchase orders to ensure they are accurate and then generate sales orders within the ERP system.
• Send order acknowledgements to customers on receipt of purchase orders.
• Identify opportunities for negotiation to achieve best value ensuring sales orders meet or exceed budget expectations.
• Create and place purchase orders aligned to estimates on the Mpac Lambert supply chain.
• Regularly expedite purchase orders with the Mpac Lambert supply chain to ensure delays to sales orders are minimised.
• Update part data with up-to-date pricing and delivery information as required.
• Send confirmed shipped dates to the customers once available and keep them updated of any slippages from this date.
• Regularly review order status to ensure goods are shipped in a timely manner once booked into the warehouse.
• Reach out to vendors to collate price and lead time information for quotations and price lists.
• Complete follow ups on quotations to ensure they meet customers delivery and price expectations, updating the system of win probability and date.
• Work with all Mpac Lambert colleagues to ensure compliance with ISO14001, ISO9001 and OHSAS18001 and support a culture of Lean and Continuous Improvement by complying with appropriate Standard Operating Procedures. This will ensure that Mpac Lambert retains its accreditation and maintains its position as a provider of high-quality service and that its employees are working efficiently and safely.
• Work with all Mpac Lambert colleagues to ensure that our internal customer ethos is delivered and maintained through everything we do including right first time, on time and in full.
• Always demonstrate respect, integrity, trust and excellence in interactions with all colleagues, customers and suppliers in line with Mpac Lambert’s internal customer programme.

DESIRED SKILLS & EXPERIENCE

• Excellent numeracy and written language skills.
• Ability to communicate effectively at all levels, adjusting approach or communication channel to suit audience.
• A basic understanding of general engineering would be advantageous.

THE PERSON

• Proficient in the use of MS office suite
• Organised Individual having the ability to multi-task
• Can promptly react to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Excellent communication skills; both verbal and written

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