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To deliver the full range of customer services through technical excellence and outstanding customer focus.


To deliver the full range of customer services through technical excellence and outstanding customer focus.


• Provide front line technical support
• Provide technical solutions maximising productivity
• Always comply with all Health & Safety requirements
• Carry out Electrical, Mechanical & Software maintenance repairs & fault diagnostics
• Always strive to deliver 100% customer satisfaction
• Effective customer focussed communication
• Promote and realise opportunities to strengthen aftersales partnerships


• Provide full technical support in-house by responding to issues over the telephone, email or online maintaining a detailed report of the requests and processes.
• Project a positive and professional manner and attitude at all times
• Carry out maintenance processes on time with a “right first time” attitude from initial request to resolution.
• Promote after sales services and identify areas of work using technical awareness and developed stakeholder relationships.
• Provide written reports of all activities to your line manager
• Adhere to all Health & Safety regulations at all times
• Maintain 100% customer satisfaction through technical excellence, trust, respect and strong relationships
• Work with all Mpac Lambert colleagues to ensure compliance with ISO14001, ISO9001 and OHSAS18001 and support a culture of Lean and Continuous Improvement by complying with appropriate Standard Operating Procedures.
• Work with all Mpac Lambert colleagues to ensure that our internal customer ethos is delivered and maintained through everything we do including right first time, on time and in full.
• Always demonstrate respect, integrity, trust and excellence in interactions with all colleagues, customers and suppliers in line with Mpac Lambert’s internal customer programme.


• Experience of using PLC software will be valuable
• A sound mechanical and electrical technical knowledge within an automation environment
• HNC (Desirable) BTEC / ONC / City & Guilds or equivalent in all relevant engineering disciplines (ideal)
• IOSH Qualification A sound working knowledge of PLC and electrical components and be able to fault find on different types of electrical circuits and software.


• Sound understanding of electrical & mechanical components inclusive of pneumatics, servo components / controls etc
• Ability to interact effectively with people from different cultures and nationalities.
• Experience in Robotics and Vision systems will be valuable
• Sound knowledge of Health & Safety at work act and PUWER regulations
• A good communicator and relationship builder with the ability to communicate effectively at all levels.
• Willingness to travel internationally at short notice
• Excellent communication skills
• Ability to read, interpret and understand technical schematic diagrams
• Ability to manage own priorities and adhere to deadlines with right first time attitude.
• Working knowledge of MS Office Applications including Excel, PowerPoint and Word
• Recognised Apprenticeship trained in Mechanical / Electrical engineering disciplines
• Ability to identify performance issues and provide a technical solution

Vacancies at Mpac Lambert

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