Service without borders

Comprehensive maintenance contracts for total control.

Our service agreements help you fix long-term budgets and guarantee the highest priority service.

You’ll have a service team on hand to respond rapidly to any telephone or online request and service specialists will be deployed to your site within agreed service level agreement (SLA) timeframes to perform planned maintenance or emergency repair tasks as you require them. And our worldwide network means you’ll benefit from local support wherever you’re based.

We can offer you support tailored to your site, application and budget, from a basic servicing plan to a comprehensive package. Whatever your choice, our focus is to provide optimal predictive, preventative and corrective maintenance support for your manufacturing process.

Maintenance Framework

Build your own support package by choosing specific services each with their own pre-agreed prices, terms and conditions. You’ll get a tailored contract with everything you need and nothing you don’t, along with comprehensive service coverage and a clear price structure for spares, field service, overhauls and equipment rental.

Agreement

You’ll get an agreed schedule of payments for cash flow forecasting.

Remote Support

Remote monitoring of your machines’ operation keeps them running at peak performance and free from significant faults.

ADDITIONAL OPTIONS

You can add any of the following features to your service contract:

Customer training
Modernisation and upgrades
Dedicated technical support
Recommended spare parts
Vulnerability studies
Provision of consumables